Update in feedback flow on Tab effective 10 May, 2017

Genuine and unbiased feedback is the essence of healthcare. It helps patients in making better healthcare decisions, and the medical practitioners are able to set accurate expectations for their establishment.

Therefore, as a healthcare platform, it’s imperative that Practo has only the highest quality and reliable feedback. To ensure this, input was collected from thousands of doctors and combined with your valuable suggestions to make feedback more helpful for all the patients. As the next step, we’re improving our system of updating our feedback system and related policies on the Practo platform and Ray Tab.

Here are the highlights from the improvements on the feedback system:

  • Update in feedback collection flow on Tab
    “No bias” is the prerequisite for reliable feedback. Previously, the feedback could be published as soon as the patient submitted it on the Tab, at the clinic’s premises. To reduce the possibility of influenced opinions, the new system allows patients a buffer of 3 days to confirm or revisit their submitted feedback. This ensures that the feedback is of high quality, unbiased, well-thought and extremely reliable.

    New flow will be effective from 10 May 2017, for all Ray Tab customers.

  • Stringent verification and removal of false feedback
      1. One patient can leave only one feedback per doctor, or update the same in future.
      2. Every feedback on Practo gets published only after verifying its source. Smart algorithms detect and delete feedback posted from fake identities to avoid intentional malign or manipulated praises.
      3. Doctor-to-doctor feedback is strongly discouraged to prevent competitive bias.
  • Blurring opinion based on medical ability of the doctor
    Words that question a doctor’s medical expertise are blurred and statements that indicate personal attack are removed. e.g. “ineffective treatment”  would be blurred, while “money-minded doctor” will be removed. This is done to ensure that only meaningful and helpful feedback is made public to the patients.

Practo strives to make feedback as reliable and meaningful as possible. We hope that the new enhancements to the feedback flow and policy will act as a positive steps towards a reliable and simpler healthcare for everyone.

You can read more details on the new feedback policy click here.

New improvements to the Ray Payment Solution

Dear Doctors,

Over the past few weeks, we collected feedback from a lot of our users to help us improve our product and deliver a much better experience to you.

Here is how we have improved Ray Payment Solution:

  1. Guaranteed 3-day payment settlements help you get better control on your clinic’s revenue
  2. 1-click collection of pending payments initiates payment requests instantly, against all your pending invoices
  3. Easy integration with billing eliminates manual intervention from the time you initiate a payment till the generation of the payment receipt
  4. Uninterrupted performance on 2G/3G/4G ensures that the payments are absolutely hassle-free and quick
  5. Lower transaction charges (coming soon)

Ray Payment Solution is designed to reduce manual effort and the billing time. Its ease of use and bank-level security is guaranteed to impress your patients too!
You can read more about RPS here: https://help.practo.com/practo-ray/calendar/cashless-payments-on-practo-ray/

Scheduled maintenance on 12 Mar for Ray by Practo

Dear Doctors,

This is to inform you of the scheduled maintenance work for Ray on 12 March 2017, from 3:30 AM to 6:30 AM.

During this period, you can expect a short service interruption.

We perform regular maintenance to ensure that the service continues uninterrupted for our customers. In most cases, maintenance can be performed without service interruption. However, in the rare event when maintenance cannot be performed without interruption, we work hard to keep any impact as brief as possible.

Apologies for any inconvenience caused.

Regards,

Team Practo

 

Introducing Block Calendar and Reminder features on Ray!

“Block Calendar” feature

We understand that as doctors you are extremely busy and have to juggle between your practice, conferences, CMEs, and personal life. As a result, there might be times when you are not able to meet patients for their appointments or miss important events. You can now ensure that patients have a seamless experience at your clinic by preventing appointments being booked for the time slots when you are not available.    

We are introducing the ‘Block Calendar’ feature which will help you prevent patients from making appointments during the days when you are on a holiday or away at a conference and draw a clear distinction between reminders and blocked events.

Blocking the Calendar does three key things:

  1. The blocked slot will be unavailable for booking appointments on Practo.com
  2. Any appointments that were already scheduled for the same slot will be cancelled automatically
  3. An SMS will be sent to the doctor/ administrator about the details of the blocked slot along with the name of the person who created the event

How to use it?

It is extremely simple to use. You can either click on the ‘Block Calendar’ button on the left side of your screen, or click on an appointment slot on the Calendar. Then enter the details of the time and date of your unavailability, and save the changes. That’s it!

block-calender-gif2

How will it benefit your practice?

Using the ‘Block Calendar’ button ensures that you are able to provide the best possible experience for your patients and your practice thrives with better relationships!

Learn more about how to use the Block Calendar feature on v6 here and on v6.9 here.

Doctors who are using version 6.9 of Ray have an additional feature.

“Reminder” feature

In addition to the Block Calendar feature, we are introducing the Reminder feature that allows you to set up reminders. These could be for All Day tasks or for Custom times.

All Day reminders, such as a birthday reminder,  will appear at the top of your day’s activities on your Calendar, and Custom reminders, such as reminder to make a call, will pop up at the specified time and appear next to that time slot on your Calendar.

How to use it?

Click on the ‘Reminder’ tab from the pop-up window that appears when you click on a time slot. Enter the details of the reminder and save the changes.

block-calender-gif3

How will it benefit your practice?

Using the ‘Reminder’ feature ensures that you are able to manage your daily schedule better and ensure you don’t miss the little details.

Learn more about the Reminder feature here.

Please note that these features are currently being released in phases and will be made available to all Ray users soon.

How to determine which version of Ray you are using

In both version 6 & 6.9 of Ray, there is a question mark symbol at the top right corner of your screen. Click on this and in the window that opens up check your ‘Plan Detail’. It will be stated here whether it is v6 or v6.9.

 

 

Coming Soon: Practo Ray with Improved Navigation

Practo’s primary goal is to make it easier for doctors to manage their practices. On that note, Practo Ray will soon come to you with a sleek-looking interface, that’s much easier to use.
Here’s what it will look like:

Screen Shot 2016-06-17 at 5.27.50 PM

You’ll find the Navigation Bar on the left,  on any screen of Practo Ray. It slides out when you hover your mouse cursor over it, like so:

Screen Shot 2016-06-17 at 5.15.15 PM

…and slides back when you move your cursor away from it.

We’ve also made it a lot easier for you to access other Practo Products that help you build your practice, such as:

Practo Profile – Enable millions of users to discover you online

Practo Feedback – Gather valuable feedback from your patients after their appointment.

Practo Reach – Stand out & maximize your practice’s visibility

Practo Consult – Reach more patients & stand out amongst peers by consulting online

Practo HealthFeed – Share your knowledge. Showcase your expertise. Engage your patients

All other features of Practo Ray remain the same. We’ve just made it easier for you to access all of them.

You’ll see this update on 30th June, 2016. We hope you’re as excited for this release as we are!

Please Note: Certain Practo products are available only in India. Please check with your local Practo Sales Representative for more details.

Support for Ray: Now in Singapore and Philippines!

Please Note: This applies to only Singapore and Philippines Customers.

Need help? We’re here!

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

Screen Shot 2016-04-18 at 5.05.51 PM

To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

Screen Shot 2016-04-15 at 10.53.04 AM

While you are logged into Practo Ray, click on the question mark on the right corner, and click on Start a Live Chat Now. You’ll see the screen above pop up. 

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Need help? We’re here!

Please Note: This update applies to only Practo Ray customers from Singapore and Philippines. Indian  customers can continue reaching out to us through our regular support channels. 

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

Screen Shot 2016-04-18 at 5.05.51 PM

To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

While you are logged into Practo Ray, click on the question mark, and click on Start a Live Chat now.

Screen Shot 2016-04-15 at 10.51.52 AM

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Payment Confirmation SMS for your patients

Timely communication is an important way to improve patient trust, especially when it comes to payments. So we’ve introducing another SMS category today – The Payment Confirmation SMS.

Every time a payment is accepted in Ray, the patient will receive a Payment confirmation SMS. Here’s what it looks like.

SMS_New

You can turn it on/off from the Settings page, under communications.

Improved security and easier to use. All new Ray for iOS.

We are constantly looking for ways to improve your experience. So we have been working really hard to give the iOS app for Practo Ray an overhaul, completely rethinking what it means to make our apps a pleasure for our users.

This time around, we’ve focused on two things:

Ease of use

4.7-inch (iPhone 6) - Screenshot 1    4.7-inch (iPhone 6) - Screenshot 3

4.7-inch (iPhone 6) - Screenshot 2     4.7-inch (iPhone 6) - Screenshot 5

Security

We’ve also improved app security by making your login experience more secure with Two-factor Authentication. Also, users whose passwords have been changed on Ray web, and users deleted from a practice will be automatically logged out of the app. All this ensures that you have complete control over access to your practice information.

Try it for yourself! Search for ‘Practo Ray’ in your App Store or download it from here:

Download on the App Store