Monthly Archives: December 2014

Introducing a New User Role – Biller

Managing a clinic involves several people, from the owner, doctors, nursing staff to the receptionist and other administrative staff. While all of them play different roles in running the clinic not all require complete access to information. For example, it is important that non-medical staff have limited access to patients’ medical records to preserve patient privacy and prevent information overload.

Keeping this in mind, Practo Ray has introduced a new user role specifically targeting the Billing Desk.

Manage Staff - Smile Dental

Biller user role, for your billing desk

Biller’ role gives access to:

  • All billing related information
  • Viewing & editing patient profiles
  • Inventory
  • Daily summary report and inventory report

Thus, this user has access to all billing-related information and only one day’s financial data. This helps minimise

  • Access to information not essential for the role
  • Distraction during work hours

We hope this new user role helps you increase staff productivity while keeping sensitive practice information private. Please direct any feedback to

Reminder and Birthday SMS Reactivation

Follow-up reminder SMS and Birthday SMS messages will be reactivated for Singapore customers starting January 1st, 2015.


We had temporarily deactivated follow-up reminder SMS and Birthday SMS messages to keep in line with the The Personal Data Protection Commission’s PDPA requirements. We’ve now started filtering numbers against the DNC register as required. We’re thankful for your patience while we made sure we were completely compliant.



Improvements in printing appointment schedules

We now offer you greater flexibility in printing your Practo Ray schedule.

Apart from previously available options, here are the new additions:

1. Show treatment plans

Tick this checkbox to print procedures planned for each appointment.

2. Group by doctors

Tick this checkbox to print all doctors’ schedule, grouped by doctors.

3. Show free slots

Tick this checkbox to print free slots in the doctors’ calendar along with scheduled appointments.

Here is how it looks:


(Click to zoom)

To access these updates, click the ‘More’ button at the bottom left of your Calendar and go to ‘Print Schedule’.

We trust these new improvements will help you access and manage your schedule better. For any feedback, feel free to get in touch with us.