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Introducing Block Calendar and Reminder features on Ray!

“Block Calendar” feature

We understand that as doctors you are extremely busy and have to juggle between your practice, conferences, CMEs, and personal life. As a result, there might be times when you are not able to meet patients for their appointments or miss important events. You can now ensure that patients have a seamless experience at your clinic by preventing appointments being booked for the time slots when you are not available.    

We are introducing the ‘Block Calendar’ feature which will help you prevent patients from making appointments during the days when you are on a holiday or away at a conference and draw a clear distinction between reminders and blocked events.

Blocking the Calendar does three key things:

  1. The blocked slot will be unavailable for booking appointments on Practo.com
  2. Any appointments that were already scheduled for the same slot will be cancelled automatically
  3. An SMS will be sent to the doctor/ administrator about the details of the blocked slot along with the name of the person who created the event

How to use it?

It is extremely simple to use. You can either click on the ‘Block Calendar’ button on the left side of your screen, or click on an appointment slot on the Calendar. Then enter the details of the time and date of your unavailability, and save the changes. That’s it!

block-calender-gif2

How will it benefit your practice?

Using the ‘Block Calendar’ button ensures that you are able to provide the best possible experience for your patients and your practice thrives with better relationships!

Learn more about how to use the Block Calendar feature on v6 here and on v6.9 here.

Doctors who are using version 6.9 of Ray have an additional feature.

“Reminder” feature

In addition to the Block Calendar feature, we are introducing the Reminder feature that allows you to set up reminders. These could be for All Day tasks or for Custom times.

All Day reminders, such as a birthday reminder,  will appear at the top of your day’s activities on your Calendar, and Custom reminders, such as reminder to make a call, will pop up at the specified time and appear next to that time slot on your Calendar.

How to use it?

Click on the ‘Reminder’ tab from the pop-up window that appears when you click on a time slot. Enter the details of the reminder and save the changes.

block-calender-gif3

How will it benefit your practice?

Using the ‘Reminder’ feature ensures that you are able to manage your daily schedule better and ensure you don’t miss the little details.

Learn more about the Reminder feature here.

Please note that these features are currently being released in phases and will be made available to all Ray users soon.

How to determine which version of Ray you are using

In both version 6 & 6.9 of Ray, there is a question mark symbol at the top right corner of your screen. Click on this and in the window that opens up check your ‘Plan Detail’. It will be stated here whether it is v6 or v6.9.

 

 

Coming Soon: Practo Ray with Improved Navigation

Practo’s primary goal is to make it easier for doctors to manage their practices. On that note, Practo Ray will soon come to you with a sleek-looking interface, that’s much easier to use.
Here’s what it will look like:

Screen Shot 2016-06-17 at 5.27.50 PM

You’ll find the Navigation Bar on the left,  on any screen of Practo Ray. It slides out when you hover your mouse cursor over it, like so:

Screen Shot 2016-06-17 at 5.15.15 PM

…and slides back when you move your cursor away from it.

We’ve also made it a lot easier for you to access other Practo Products that help you build your practice, such as:

Practo Profile – Enable millions of users to discover you online

Practo Feedback – Gather valuable feedback from your patients after their appointment.

Practo Reach – Stand out & maximize your practice’s visibility

Practo Consult – Reach more patients & stand out amongst peers by consulting online

Practo HealthFeed – Share your knowledge. Showcase your expertise. Engage your patients

All other features of Practo Ray remain the same. We’ve just made it easier for you to access all of them.

You’ll see this update on 30th June, 2016. We hope you’re as excited for this release as we are!

Please Note: Certain Practo products are available only in India. Please check with your local Practo Sales Representative for more details.

Support for Ray: Now in Singapore and Philippines!

Please Note: This applies to only Singapore and Philippines Customers.

Need help? We’re here!

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

Screen Shot 2016-04-18 at 5.05.51 PM

To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

Screen Shot 2016-04-15 at 10.53.04 AM

While you are logged into Practo Ray, click on the question mark on the right corner, and click on Start a Live Chat Now. You’ll see the screen above pop up. 

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Need help? We’re here!

Please Note: This update applies to only Practo Ray customers from Singapore and Philippines. Indian  customers can continue reaching out to us through our regular support channels. 

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

Screen Shot 2016-04-18 at 5.05.51 PM

To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

While you are logged into Practo Ray, click on the question mark, and click on Start a Live Chat now.

Screen Shot 2016-04-15 at 10.51.52 AM

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Payment Confirmation SMS for your patients

Timely communication is an important way to improve patient trust, especially when it comes to payments. So we’ve introducing another SMS category today – The Payment Confirmation SMS.

Every time a payment is accepted in Ray, the patient will receive a Payment confirmation SMS. Here’s what it looks like.

SMS_New

You can turn it on/off from the Settings page, under communications.

Improved security and easier to use. All new Ray for iOS.

We are constantly looking for ways to improve your experience. So we have been working really hard to give the iOS app for Practo Ray an overhaul, completely rethinking what it means to make our apps a pleasure for our users.

This time around, we’ve focused on two things:

Ease of use

4.7-inch (iPhone 6) - Screenshot 1    4.7-inch (iPhone 6) - Screenshot 3

4.7-inch (iPhone 6) - Screenshot 2     4.7-inch (iPhone 6) - Screenshot 5

Security

We’ve also improved app security by making your login experience more secure with Two-factor Authentication. Also, users whose passwords have been changed on Ray web, and users deleted from a practice will be automatically logged out of the app. All this ensures that you have complete control over access to your practice information.

Try it for yourself! Search for ‘Practo Ray’ in your App Store or download it from here:

Download on the App Store

Prescription print-outs with Vital Signs and Clinical Notes

We understand the importance of prescriptions when the patient visits you the next time. It serves as a point-of-reference to know what transpired in the previous consultation.

To make prescriptions more comprehensive, we’re including Vital Signs and your Clinical Notes in your prescription print outs.

Screen Shot 2016-01-14 at 5.46.56 PM

So now you don’t need two separate printouts – you get the most relevant patient information all in one sheet. To know more about the feature, check our help article.

Supercharged SMS with App Link

The fastest and easiest way for your patients to book an appointment with you is through the Practo App. All they have to do is find you on Practo, see when you are available, and instantly book an appointment. Since it’s so convenient, patients are more likely to book an appointment, rather than thinking that they’ll do it when they ‘find the time’.

Supercharged SMSes are Appointment Reminder/Confirmation SMSes sent to patients, along with a  App Download link.Supercharged-appointment-confirmation-SMS-1024x466

The link reminds patients to get the App, making it easier to book their next appointment with you, and to find your clinic when they need to.

To know more about this feature, check out our Help Article.

 

 

 

Holiday season tips to manage your practice better

As we usher in the holiday season, here are two Practo Ray pro-tips:

1. Going on holiday? Block your calendar and streamline online appointments

If you’re going on a vacation or just taking out some time from your practice, make sure to let patients know, by blocking your calendar. This will help you avert unintended online appointments and help patients seeking appointments plan better.

Here’s how you do it: Blocking your calendar for holidays

2. Send personalized festive greetings to patients

Reaching out to patients on festivals is a great way to spread positive messages about health and create brand recall for your practice.

Here’s how you do it: Sending festive greetings to patients

Best wishes for a great holiday season and do get in touch with support@practo.com for any queries.