Category Archives: Singapore

Support for Ray: Now in Singapore and Philippines!

Please Note: This applies to only Singapore and Philippines Customers.

Need help? We’re here!

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

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To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

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While you are logged into Practo Ray, click on the question mark on the right corner, and click on Start a Live Chat Now. You’ll see the screen above pop up. 

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Changes to Edit With Trail in Clinical Notes

Changes to Edit With Trail in Clinical Notes

Note: Applicable for customers in Singapore only. 

Clinical notes are essential to track patient records, and there are several revisions to be made when tracking a patient through the various stages of treatment. Understanding the need for auditing the edit trail in Clinical Notes, Practo brings you a solution to help you edit and review revisions to patient records effortlessly.

Since many edits occur within a 24-hour period of note creation, this new feature automatically updates notes and leaves an edit trail only after the 24-hour period.

With the new edit trail option you can:

  • Make edits with 24 hours without leaving an edit trail
  • Retain the doctor name and date to the clinical note
  • View dates of note creation and note revision separately

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We trust this feature will help you easily track and monitor edits to Clinical Notes.

Minor Communication Downtime

Please Note: This message applies only to Singapore customers.

The Personal Data Protection Commission, Government of Singapore has a new list of PDPA requirements, announced on 2nd July, 2014. To comply with that, we need to make some interim changes to the communications module in Practo Ray.


Birthday Wish SMS and Follow-Up Reminder SMS will be temporarily disabled until end of this month. You can still send Appointment Confirmation, Cancellation and Reminder SMS to your patients. All other features remain unaffected.