Monthly Archives: December 2013

Practo Support Holiday Timings

It’s the start of a fresh year, so here’s wishing you a Happy New Year.

On account of the holidays, we will be available for Support for a limited time. You can see our timings below.

1st January, 2014 – Wednesday – 10:00AM to 6:00PM IST

3rd January, 2014 – Friday – 10:00 AM to 2:00 PM IST

4th January, 2014 – Saturday – Closed

5th January, 2014 – Sunday – 10:00AM to 6:00PM IST

You can always send in your queries by mail at We’ll be back on the 9:00AM to 9:00PM Timings from 6th January onwards.

Print Followup List

There are some patients who might not turn up for their follow-up visits even after receiving the Reminder SMS, and there are some you’d want to call up anyways to give an additional reminder for their follow-ups.

We know you could always use some help in making those calls. Even from those who don’t have access to Ray. So now you can share the list of upcoming follow-ups with anyone who can help, by printing it out. The new Print option helps you do just that. Screen Shot 2013-12-30 at 4.11.41 PM


Duplicate Prescriptions to save time

There would have been times when you wanted to make a small change on a prescription. Maybe you wanted to just change the dosage. So instead of typing it all over again, you can now save time by copying the prescription. You’ll just need to  click on Copy Prescription in the drop-down box. 

Screen Shot 2013-12-27 at 7.26.48 PM

Once you click on that, you’ll be taken to the Add Prescriptions page, with the details of the prescription that you copied, already filled in. You can edit whatever you want, or just save it to make a perfect copy.

Now See Doctor Timings On Calendar

Earlier, you could only see the clinic’s timings in the Calendar page. Now we’ve improved on that by letting you see the doctor’s timings.

So if the doctor is available in the clinic from 9:00 AM to 4:00 PM and takes a break between 12:00 and 1:00 PM..Doctor Timings’ll see that the 12:00-1:00 slot has been greyed out, as per the timings you’ve mentioned in the Settings page.Docs Availablity

So anytime the doctor is not available, that slot will be greyed out in the calendar.

Exact quantity of drugs in Prescriptions

You can now see the number of tablets or capsules that the patient needs based on your prescription. After you enter the frequency and dosage, Ray calculates the number of tablets or capsules needed. So now you can see the exact quantity of pills needed.

Prescritption Screen

The quantity of tablets or capsules is also printed on the Prescription. This makes it easier for your patients, especially at the pharmacy.Prescription print out

A small improvement which we thought would go a long way.

Send SMS Payment Reminders to patients

Payment Reminder Banr

You must already be sending your patients Payment Reminders by email. But to make sure that the Reminder reaches them right away, an SMS is your best bet. Because everyone has their phones with them all the time. Also, an SMS is a non intrusive way of contacting your patients, and they’ll know that you respect their privacy.

So you now you have one less call to make. All you have to do is click a button and your patient will receive an SMS of how much they have to pay, along with your contact details.

You will be able to send one SMS a week, per patient. You’ll find it under the Send Payment Overdue option. Send Overdue Reminder If you’d like to know more, you can read the Help article here.

We think the best way to give you a stellar product is by listening to what you need. We hope we’ve done that here. So please keep the suggestions coming.