Category Archives: Practo Ray

New improvements to the Ray Payment Solution

Dear Doctors,

Over the past few weeks, we collected feedback from a lot of our users to help us improve our product and deliver a much better experience to you.

Here is how we have improved Ray Payment Solution:

  1. Guaranteed 3-day payment settlements help you get better control on your clinic’s revenue
  2. 1-click collection of pending payments initiates payment requests instantly, against all your pending invoices
  3. Easy integration with billing eliminates manual intervention from the time you initiate a payment till the generation of the payment receipt
  4. Uninterrupted performance on 2G/3G/4G ensures that the payments are absolutely hassle-free and quick
  5. Lower transaction charges (coming soon)

Ray Payment Solution is designed to reduce manual effort and the billing time. Its ease of use and bank-level security is guaranteed to impress your patients too!
You can read more about RPS here: https://help.practo.com/practo-ray/calendar/cashless-payments-on-practo-ray/

Scheduled maintenance on 12 Mar for Ray by Practo

Dear Doctors,

This is to inform you of the scheduled maintenance work for Ray on 12 March 2017, from 3:30 AM to 6:30 AM.

During this period, you can expect a short service interruption.

We perform regular maintenance to ensure that the service continues uninterrupted for our customers. In most cases, maintenance can be performed without service interruption. However, in the rare event when maintenance cannot be performed without interruption, we work hard to keep any impact as brief as possible.

Apologies for any inconvenience caused.

Regards,

Team Practo

 

Coming Soon: Practo Ray with Improved Navigation

Practo’s primary goal is to make it easier for doctors to manage their practices. On that note, Practo Ray will soon come to you with a sleek-looking interface, that’s much easier to use.
Here’s what it will look like:

Screen Shot 2016-06-17 at 5.27.50 PM

You’ll find the Navigation Bar on the left,  on any screen of Practo Ray. It slides out when you hover your mouse cursor over it, like so:

Screen Shot 2016-06-17 at 5.15.15 PM

…and slides back when you move your cursor away from it.

We’ve also made it a lot easier for you to access other Practo Products that help you build your practice, such as:

Practo Profile – Enable millions of users to discover you online

Practo Feedback – Gather valuable feedback from your patients after their appointment.

Practo Reach – Stand out & maximize your practice’s visibility

Practo Consult – Reach more patients & stand out amongst peers by consulting online

Practo HealthFeed – Share your knowledge. Showcase your expertise. Engage your patients

All other features of Practo Ray remain the same. We’ve just made it easier for you to access all of them.

You’ll see this update on 30th June, 2016. We hope you’re as excited for this release as we are!

Please Note: Certain Practo products are available only in India. Please check with your local Practo Sales Representative for more details.

Support for Ray: Now in Singapore and Philippines!

Please Note: This applies to only Singapore and Philippines Customers.

Need help? We’re here!

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

Screen Shot 2016-04-18 at 5.05.51 PM

To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

Screen Shot 2016-04-15 at 10.53.04 AM

While you are logged into Practo Ray, click on the question mark on the right corner, and click on Start a Live Chat Now. You’ll see the screen above pop up. 

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Need help? We’re here!

Please Note: This update applies to only Practo Ray customers from Singapore and Philippines. Indian  customers can continue reaching out to us through our regular support channels. 

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

Screen Shot 2016-04-18 at 5.05.51 PM

To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

While you are logged into Practo Ray, click on the question mark, and click on Start a Live Chat now.

Screen Shot 2016-04-15 at 10.51.52 AM

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Payment Confirmation SMS for your patients

Timely communication is an important way to improve patient trust, especially when it comes to payments. So we’ve introducing another SMS category today – The Payment Confirmation SMS.

Every time a payment is accepted in Ray, the patient will receive a Payment confirmation SMS. Here’s what it looks like.

SMS_New

You can turn it on/off from the Settings page, under communications.

Improved security and easier to use. All new Ray for iOS.

We are constantly looking for ways to improve your experience. So we have been working really hard to give the iOS app for Practo Ray an overhaul, completely rethinking what it means to make our apps a pleasure for our users.

This time around, we’ve focused on two things:

Ease of use

4.7-inch (iPhone 6) - Screenshot 1    4.7-inch (iPhone 6) - Screenshot 3

4.7-inch (iPhone 6) - Screenshot 2     4.7-inch (iPhone 6) - Screenshot 5

Security

We’ve also improved app security by making your login experience more secure with Two-factor Authentication. Also, users whose passwords have been changed on Ray web, and users deleted from a practice will be automatically logged out of the app. All this ensures that you have complete control over access to your practice information.

Try it for yourself! Search for ‘Practo Ray’ in your App Store or download it from here:

Download on the App Store

Prescription print-outs with Vital Signs and Clinical Notes

We understand the importance of prescriptions when the patient visits you the next time. It serves as a point-of-reference to know what transpired in the previous consultation.

To make prescriptions more comprehensive, we’re including Vital Signs and your Clinical Notes in your prescription print outs.

Screen Shot 2016-01-14 at 5.46.56 PM

So now you don’t need two separate printouts – you get the most relevant patient information all in one sheet. To know more about the feature, check our help article.

Tracking lab orders is now easier and simpler

We’ve given the Dental Lab Tracking module a cosmetic make-over, to make it easier for you to find the features that you want.

Here’s what it used to look like:

unnamed

And here is the all-new interface:
unnamed (1)

unnamed (2)
Sorting lab orders is now really simple, with the new dropdown menus. You and your staff can also easily check or modify the status of each order in just two clicks.

We hope you enjoy using the all-new Labs. Please feel free to write to us at support@practo.com for any questions.

Note: This feature update applies only to Practo Ray customers who have subscribed to the Dental EMR package. To subscribe, simply give a missed call to (+91) 080 39510258.

Sending promotional campaigns & tracking offer redemptions made easier

Note: This feature is part of Practo Ray Pro. To know more about Practo Ray Pro, leave a missed call on (+91) 080 3951 0258.

To help promote customer loyalty and increase footfall, we’re happy to bring you new offer and campaign management features in Practo Ray. These features form the first part of our CRM offering in Practo Ray Pro, sure to be found useful by Wellness practices.

Using these new features, you can easily:

1. Create & manage multiple offers and promotions, running simultaneously

Offers and offer codes in Practo Ray

 

2. Offer discounts by sending promotional codes via SMS

Send promotional codes via SMS to customers

 

3. Track campaign-wise redemption and see exactly how many customers redeemed

Track campaign wise redemptions

 

4. Track offer code-wise redemption and see which offers work best

Track offer code-wise redemption

 

But that’s not all – creating offers and sending campaigns is simple yet very powerful!

1. Use intelligent groups pre-segmented from your customer database

Pre-segmented groups from your customer database

 

2. Understand the exact SMS cost of your campaign before it is sent

Understand campaign SMS costs

 

3. Resend campaigns to the same customers in one click

Resend campaigns in one click

 

More details can be found in the Help section.

We hope you will find these new updates useful for your practice.  To upgrade to Practo Ray Pro, give a missed call to (+91) 080 3951 0258.