Practo’s primary goal is to make it easier for doctors to manage their practices. On that note, Practo Ray will soon come to you with a sleek-looking interface, that’s much easier to use.
Here’s what it will look like:

You’ll find the Navigation Bar on the left,  on any screen of Practo Ray. It slides out when you hover your mouse cursor over it, like so:

…and slides back when you move your cursor away from it.

We’ve also made it a lot easier for you to access other Practo Products that help you build your practice, such as:

Practo Profile – Enable millions of users to discover you online

Practo Feedback – Gather valuable feedback from your patients after their appointment.

Practo Reach – Stand out & maximize your practice’s visibility

Practo Consult – Reach more patients & stand out amongst peers by consulting online

Practo HealthFeed – Share your knowledge. Showcase your expertise. Engage your patients

All other features of Practo Ray remain the same. We’ve just made it easier for you to access all of them.

You’ll see this update on 30th June, 2016. We hope you’re as excited for this release as we are!

Please Note: Certain Practo products are available only in India. Please check with your local Practo Sales Representative for more details.

Please Note: This update applies to only Practo Ray customers from Singapore and Philippines. Indian  customers can continue reaching out to us through our regular support channels. 

If you need any assistance for using Practo Ray, our expert support team is now available to to help in resolving your queries quickly.

You can reach out to us from:

1.Contact Us Page:

To visit our Contact Us page, please click here.

Do remember to bookmark the page in your browser for quick reference in the future.

2.Live Chat Tool:

While you are logged into Practo Ray, click on the question mark, and click on Start a Live Chat now.

Our technical support team will be online from 10:00AM to 8:00 PM SST/PST.

We’re glad to help you with any of your queries. Please feel free to reach out to us for any assistance.

Timely communication is an important way to improve patient trust, especially when it comes to payments. So we’ve introducing another SMS category today – The Payment Confirmation SMS.

Every time a payment is accepted in Ray, the patient will receive a Payment confirmation SMS. Here’s what it looks like.

You can turn it on/off from the Settings page, under communications.

We are constantly looking for ways to improve your experience. So we have been working really hard to give the iOS app for Practo Ray an overhaul, completely rethinking what it means to make our apps a pleasure for our users.

This time around, we’ve focused on two things:

Ease of use

Security

We’ve also improved app security by making your login experience more secure with Two-factor Authentication. Also, users whose passwords have been changed on Ray web, and users deleted from a practice will be automatically logged out of the app. All this ensures that you have complete control over access to your practice information.

Try it for yourself! Search for ‘Practo Ray’ in your App Store or download it from here:

We understand the importance of prescriptions when the patient visits you the next time. It serves as a point-of-reference to know what transpired in the previous consultation.

To make prescriptions more comprehensive, we’re including Vital Signs and your Clinical Notes in your prescription print outs.

So now you don’t need two separate printouts – you get the most relevant patient information all in one sheet. To know more about the feature, check our help article.

We’ve given the Dental Lab Tracking module a cosmetic make-over, to make it easier for you to find the features that you want.

Here’s what it used to look like:

And here is the all-new interface:

Sorting lab orders is now really simple, with the new dropdown menus. You and your staff can also easily check or modify the status of each order in just two clicks.

We hope you enjoy using the all-new Labs. Please feel free to write to us at support@practo.com for any questions.

Note: This feature update applies only to Practo Ray customers who have subscribed to the Dental EMR package. To subscribe, simply give a missed call to (+91) 080 39510258.

Managing a clinic involves several people, from the owner, doctors, nursing staff to the receptionist and other administrative staff. While all of them play different roles in running the clinic not all require complete access to information. For example, it is important that non-medical staff have limited access to patients’ medical records to preserve patient privacy and prevent information overload.

Keeping this in mind, Practo Ray has introduced a new user role specifically targeting the Billing Desk.

Biller user role, for your billing desk

Biller’ role gives access to:

• All billing related information
• Viewing & editing patient profiles
• Inventory
• Daily summary report and inventory report

Thus, this user has access to all billing-related information and only one day’s financial data. This helps minimise

• Access to information not essential for the role
• Distraction during work hours

We hope this new user role helps you increase staff productivity while keeping sensitive practice information private. Please direct any feedback to support@practo.com.