The Personal Data Protection Commission, Government of Singapore has a new list of PDPA requirements, announced on 2nd July, 2014. To comply with that, we need to make some interim changes to the communications module in Practo Ray.
Birthday Wish SMS and Follow-Up Reminder SMS will be temporarily disabled until end of this month. You can still send Appointment Confirmation, Cancellation and Reminder SMS to your patients. All other features remain unaffected.
The patient queue is an indispensable tool for any practitioner. One look will tell who’s been waiting, and for how long. Our new, descriptive patient queue packs in some more information to help you manage practice schedule better.
Now, you can see the patient’s appointment time arranged chronologically along with the procedures planned in the visit. So if you wanted to make prior arrangements required for some planned procedures, this information is available right upfront.
The new patient queue also shows Events scheduled for the day along with the patient Appointments, so that the queue provides you a complete view of practice schedule.
The Appointment Notes show-up on patient queue when planned procedure information is not specified. Additionally, the new patient queue now fits in more appointments and events by smartly adjusting its size based on information available.
And we know how much you care about reducing patient wait times. So, you can find details such as average wait time in Reports > Appointments for monitoring waiting time improvements and other analysis.
New ABS Button:
The ABS button lets your patients instantly book appointments with you, so we’ve revamped it to precisely communicate this fact.
We need your patients to know that booking appointments with you is only a click away, and the new look of the ABS button on practo.com conveys that.
Want ABS? Get in touch with us!Flexible Time Slots:
Every doctor has their own way of running their practice, and the tools they use need to reflect this. We are working on accommodating all your needs and on that note, we are introducing customisable time slots on practo.com for your appointments. You can choose the duration of your appointments that your patients see when they book an appointment with you. You can select durations of:
Here’s how you can select your appropriate timeslot:
We’ve been working on improving your invoicing experience by helping you add procedures to your invoice, adding doctors and improving the overall look of the invoicing screen. Along those lines, we have another big, time-saving improvement update.
When paying off an Invoice, you’ve been making the invoice first, picking it up again and then accepting the payment. We’ve condensed that process, so you can now accept payments right from the Invoice screen.
You just have to click the ‘Pay’ button next to the Grand Total.
You’ll see a payment dialog box with the payment details already filled in, which you can edit if needed.
Once you collect the appropriate payment, click on the ‘Save Invoice & Payment’. Your payment gets saved, along with the Invoice.
Something that we found while talking to dentists, is that their Treatments are spread out over multiple sittings.
So if you’re carrying out a dental procedure from a Treatment Plan…
..and find yourself needing another sitting to complete it, Practo Ray can now help you organise that. Just deselect the teeth for which treatment is pending, and save the procedure.
A new Treatment plan will be created with the procedure planned for the remaining teeth.
The Procedure that you just completed has the green tick mark next to it, and the pending treatment is below it.
The planned procedure notes remain intact. You can pick up this treatment plan when the patient walks in for the next sitting, and begin where you left off. And if you had specified a discount for the plan, it’ll get equally divided among each sitting.
Tooth wise procedure completion is available only to the ‘Dental’ category of practices.
You already know the importance of the Doctor-Patient Relationship. That’s why you have Practo Ray running in your practice – to get your patients to put their trust in you.
Practo Share is another effort to improve patient trust. It lets you share medical records with your patients online.
Your patients can view their:
This is all they can see. You can stay assured that they can’t see anything else other than what’s mentioned above. Take a look at the help article if you want to know more. You can also reach out to us through our support channels with your thoughts and suggestions.
When you Invoice a Product, you had to manually enter the taxes applicable every time.
With this update, you can now set up the tax applicable on a Product from the Add/Edit Item page in your Inventory.
So the next time you add that product in an Invoice, the tax you specified is automatically selected.
You can also see the Product Retail Price and Applicable Tax in the Inventory list itself.
Check out the detailed How-to article for setting default Taxes.
Changed your mind about an Invoice? No problem!
If you need to cancel an Invoice for a product, you don’t have to worry about manually updating stock levels in your Inventory any more. If you cancel any Invoice that has products, the stock levels will get automatically adjusted by adding the stocks back to Inventory.
We’ve spruced up Treatment Plans and Completed Procedures to make it easier to read for you. We should also mention that it looks way better now, and all the information you need is neatly organised.
Treatment Plans
To make it easier on your eyes, we’ve organised everything in a tabular structure. We’ve packed in all the information you need: From patient details, to Treatment Plan information with the doctor’s name. We’ve also reduced the size of each Treatment Plan entry, which does two things : It makes it easy for you to pick out information, and you don’t have to scroll around the screen as much as you did before.
Completed Procedures
We’ve applied the same principles of making the information as crystal-clear as possible here. We’ve arranged everything so you don’t have to search for anything. You get the benefits of reduced scrolling and increased legibility in this as well. Actually, why don’t you look below and see for yourself?
The Practo Microsite is your own personal space on Practo. Now, your address on the Internet looks better than before. We also wanted your patients to have a better experience when they visit your microsite, so we’ve made these changes:
One place for all your clinic information:
List out all the doctors in your clinic, your timings, consultation and much more in a page made just for you.
Appointment Booking Made Easy
We’ve done away with the old appointment booking method and brought in ABS so your patients can book instantly confirmed appointments with you. If you don’t have ABS, worry not, because our Appointment Booking Team with confirm it through the phone.
Your Microsite’s URL is the same as your Practo URL, with the /clinic part removed. So if your clinic’s URL is https://www.practo.com/clinic/goodhealth, then your Microsite URL will be https://www.practo.com/goodhealth
Your microsite is like your virtual reception, so make sure that your patients know about it by sharing your microsite link on your Social Media and Website. And hey, if you put it on your visiting card, you’ll definitely impress quite a few people. Your microsite will look great even on mobile phones, so people can access your information from anywhere. The Microsite is a free service that comes with your Practo Ray subscription.