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Faster, Better Calendars!

We know that the best sight each morning is a full, brimming calendar and that’s exactly what we’re bringing you. Except, it’s faster and better.

Check-in patients, straight from their appointments
You no longer need to scroll down the patient queue to find a patient’s appointment and change their status once they’re at the clinic. When you hover your mouse over an appointment you will be able to find the Check-in, Engage and Check-out options to change the patient’s current status.

Quick book option for adding appointments
It’s not just that. Our new ‘Quick book’ feature lets you book appointments without actually taking you to another page. This means easier, faster appointment booking for all those unexpected walk-ins! Learn how to enable and use ‘Quick Book’.

View all available doctors at one shot
We’ve even improved our ‘Availability view’ so that you can see all the available doctors at the clinic and their appointment slots at one shot rather than having to go through each doctor’s availability one by one and schedule appointments without any hassle.

Make a doctor available for appointments, outside their specified timings
Yes that’s possible. For those situations where doctors need to be available outside their specified timings, you can do this by using the ‘Availability View’ setting within your Calendar. Just hover over the time-slot that you wish to make the doctor available in, and click on ‘Make doctor Available’ in the dropdown. Know how to make a doctor available outside their specified timings.

Prescribe it like you think it

One of the key highlights of Practo Ray is how it helps doctors create prescriptions that are easy to understand for patients. But we’ve found a way to make those prescriptions even better by simplifying how you would add a new prescription. Read on to know how.

Add your prescriptions in the same way you would say it

You can now tell your patients which drug they need to take along with the frequency of dosage and any other instruction you might want to include in a single line. This improves the readability of prescriptions and also eliminates unnecessary scrolling as you can see all the drugs you have prescribed to the patient at one shot.

The new prescription view not only makes it easier to add prescriptions but also allows for better review once you’re done with it.

Don’t be restricted to just your drug catalogue

You can now add customized drugs to specific patient prescriptions. This means that your prescriptions are no longer limited to the drugs in your catalogue, you can even prescribe one-off drugs to patients in specific cases. These drugs will not be part of your overall drug catalogue but will appear in the particular patient’s prescription.

A pleasure to prescribe and a treat to read

All these improvements in your overall prescription also allow you to have better printouts that are cleaner, better and easy to understand for your patients!

BIG NEWS: My Practo Account – One Place to Manage All Your Purchases

This is Major! So read on till the end.

We constantly work towards being the simplest Practice Management Software for you. Here’s another move towards that goal. You now have a single page to manage everything you buy on the Practo platform. It’s called:

My Practo Account

From here you can:
– View all your Practice Subscriptions
– Check days left for your existing Subscriptions
– Renew Subscriptions
– Purchase New Subscriptions (Add Clinic)
– Purchase new Doctor Accounts
– Check Used Credits and Balance
– Recharge Credit
– Change your password
– Change your account information

This is how the page looks

So What Changes?

– No separate pages for Subscriptions or Add ons. Just one My Practo Account page.
– All your existing Bulk SMS Add ons turn into equivalent credits. Where each SMS costs Rs.0.30. For e.g., if you have 100 SMS left in your Bulk SMS Add On pack, you will be given credit worth Rs. 33

Recharging Credits

When you want to recharge your mobile credits, on your My Practo Account page, to the right, under Credits, click on the button that says Recharge.

On this page, based your transaction, communication and promotional SMS requirement you can choose a Recharge Pack.

Renewing Subscriptions

On your My Practo Account page you can see the subscription days left for every clinic you own. Click on the Renew button and you’ll see the Practo Plans.

Here you can choose
– The type of plan
– The duration
– The number of doctor accounts (Be sure to check out the special offer)
(psst… We usually have early renewal offers which give you extra FREE months for the same amount.)

Like it? Here’s how you get there

If you are on the latest version of Practo Ray i.e. Ray v6
On the Menu > Click on your Clinic’s name > Click on My Practo Account

If you are on the older version of Practo Ray
On the Menu > Click on Settings > Click on My Practo Account

So that’s the big change this week! Does it help you manage your purchases better? Let us know what you think at support@practo.com

Search Updates: More Search filters and SMS’s at every stage of Appointment booking

We’re constantly on the lookout for new ways to improve patient experience through Practo Search. Our latest successes in this area not only make things easier for your patients, they make more sense for your practice as well.

Searching for doctors is no more restricted to just locality or specialty. Patients can now search for doctors across a wide range of parameters such as consultation fees and availability over the week. This not only gives patients more choices to make an informed decision, it makes a doctor’s profile more reliable.

We have also added to the patient’s appointment booking experience by improving the communication to patients and doctors at different stages in the appointment booking process. It is no longer restricted to just appointment booking and cancellations but also includes other stages. The SMS’s sent would cover Appointment request, Doctor Not reachable, Confirmed appointment, Cancelled appointment and scheduled appointment reminders.

Here’s to happier patients!

Ray Updates: New search feature in Procedure Catalog, Prescription and EMR settings

We just released a couple of small enhancements within the Settings page with which you can now search for procedures, prescriptions and EMR faster.

Search Bar within Procedure Catalog Settings

You can now search for a procedure from your Procedure Catalog. Just type in the name of the procedure you are looking for on the search bar and you will find it shortlisted from the long list there.

Search Bar within EMR Settings ( Clinical Note)

You can now search for complaints, observations, diagnoses and file labels from Clinical Note Settings. Just type in the name of the complaint or observation or diagnosis or file label you are looking for on the search bar under the respective tab and you will find it shortlisted from the long list there.

Search Bar within Prescription Settings (Drug Catalog)

You can now search for a Drug from your Drug catalog in the Prescription Settings. Just type in the name of the drug you are looking for on the search bar and you will find it shortlisted from the long list there.

Watch this space for more updates.

Ray Updates: Easily Follow up with Patients and Customise Invoice Printouts

This week we released enhancements which give you better control on keeping track of follow ups and printing invoices.

Use the Date Filter to view upcoming Follow ups and Birthdays

You can now select a range of dates from the date filter to view a list of upcoming Follow ups and Birthdays, in that time period. This list also displays patients’ contact numbers. So in addition to automatic follow up reminders via SMS, it’s easier for you to call them up and remind them.

Hide Parent Procedure name on Invoice Printouts

You can now opt to not print ‘Parent Procedure’ name on the invoice printouts. Here’s how it is done:

1. Click on the ‘Billing’ section and go to ‘Invoices’.
2. Find the invoice you want to print.
3. On the right you will see a ‘Print’ button.
4. Click on the dropdown arrow next to it and select ‘Customize Print’.

5. Then click on the checkbox against ‘Don’t print parent procedure name’.

And that’s how you can hide parent procedure name on your invoice printouts.

That’s it for this week. Have a great weekend!

Ray Updates: Calendar Enhancements

We just released a couple of small enhancements which will help you manage your schedule better.

Print Schedule now has appointment notes

You can now Print schedule with the option to hide Patient contact numbers and show appointment notes. This gives you quick overview of the appointments scheduled with various consultants at your clinic. The appointment notes keep you prepared for the treatment, that patient will be coming in for.

View Patient Queue information of a particular doctor

On the Calendar page,to your left you will find a doctor list. When you click on a name from that doctor list you will not only be able to view the appointments scheduled for that doctor but also the patient queue information specific to him/her. This gives you a better insight on the waiting time caused by every consultant at your clinic.

Hide cancelled appointments

You can now opt to hide cancelled appointments. Here’s how it is done. On your Calendar page, to your left at the bottom, you will find a drop down arrow next to ‘More’. Click on it and uncheck the check box that says ‘Show Cancelled Appointments . This helps clinics manage their busy schedule and keep their Calendars neat and uncluttered with the cancelled appointments no longer appearing in grey boxes.

There are more updates coming up this week. Stay tuned.

Ray Updates : Enhanced Reports

This week brings you a handful of updates which give you a better insight on transactions and money matters at your clinic.

Daily summary reports now have a column for Mode of Payment

It gives you a quick overview of the invoiced amount and payment received from every patient who had an appointment at your clinic on that particular day. It also gives you the breakup of total amount received through the different modes of payment such as cash, MasterCard, VISA, NEFT, cheque etc.

Payment reports now has a column on Fee

The related report titled ‘Payment Received Per Doctor’ now has a column on ‘Fee’ which refers to the card vendor fee. Every time you accept a payment from a patient via credit card or debit card, a small percentage of that payment goes to the card vendor. This card vendor fee depends on the class of service you have subscribed to and the type of card ( eg: VISA, MasterCard ) your patient used to make a payment.

Aging Amount Due Report

You now have an ‘Aging Amount Due Report’ which gives you a quick overview of unpaid invoice amount over a period of time. The amount mentioned under the column titled ‘Net Amount/Due’ is followed by ‘adv’ if its an advance and ‘due’ if its a due amount.

There are more updates coming up this week. Stay tuned.

Ray updates : Better Patient Profile Management

The recent updates made on patient profile will help you track, treat and manage patients better.

You can now merge two patient accounts

Your Contacts section now comes with a button, that lets you merge two patient accounts into one.

For example if a patient has two accounts titled as Neil S ( P001) and Neil S (P130412) , you can now merge these two accounts into a single one. While merging if there are any fields with multiple values, you can choose the value that should be a part of the merged profile by clicking on button against it.

Patient notes can now be deleted

Patient registration forms now mention Aadhar ID

Your patient registration forms online and on printouts, now have a field for Aadhar ID.

The Indian government has released a number of beneficiary health insurance claims that are linked to the Aadhar ID of a citizen. If your clinic happens to participate in government health insurance schemes, this recent update now makes it easier for your clinic to record your patients Aadhar ID on all the documentation such as receipts and prescriptions, that are necessary to make claims and reimbursements.

Watch this space for more exciting updates.

Ray updates : Neat and better Printouts

With our recent updates all your report printouts now come in neat and readable font sizes.

Thermal receipt printouts in readable font sizes

You can now provide your patients with Thermal receipt printouts that are clear and readable.

Invoice printouts include payment details

Printouts needn’t mention patient details

You can now choose to exclude patient details such as gender and date of birth from all printouts.

Stay tuned to this space for more updates.

Practo Product News

Product updates and news at one place